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FAQs

  • Q

    He aha kāu mau kumukūʻai?

    A
    Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
  • Q

    Loaʻa iā ʻoe kahi mea kau palena iki?

    A
    Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
  • Q

    Hiki iā ʻoe ke OEM a i ʻole ODM?

    A
    ʻAe, loaʻa iā mākou kahi kime ulu ikaika. Hiki ke hana i nā huahana e like me kāu noi.
  • Q

    Hiki iā ʻoe ke hoʻolako i nā palapala pili?

    A
    Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
  • Q

    He aha ka awelika kēpau manawa?

    A
    For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
  • Q

    He aha nā ʻano uku āu e ʻae ai?

    A
    Hiki iā ʻoe ke uku i kā mākou waihona kālā, Western Union a i ʻole PayPal:

    30% waiho ma mua, 70% koena i ke kope o B / L.

  • Q

    He aha ka palapala hoʻokō huahana?

    A
    We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
  • Q

    Hōʻoiaʻiʻo ʻoe i ka lawe palekana ʻana o nā huahana?

    A
    Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
  • Q

    Pehea e pili ana i nā uku hoʻouna?

    A
    The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
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